Privacy Policy
Playing online should always feel safe. At Level Up Casino, your personal privacy, digital security, and fair treatment are non-negotiable values. We design every part of our platform to protect players — not just data.
Player-first principles
Our philosophy is simple: your information belongs to you. We collect only what's needed, secure it with modern technology, and use it solely to deliver a smooth, lawful, and responsible gaming experience. Nothing more, nothing hidden.
How and why we collect information
When you join Level Up Casino, certain details help us keep the experience safe: proof of age, payment verification, and account credentials. These ensure compliance, prevent fraud, and confirm eligibility under gaming laws. We never ask for unrelated personal data.
Digital safety & system protection
Your information is protected through layered encryption, isolated servers, and strict access controls. Continuous monitoring and penetration testing help identify risks before they affect our players. Our systems are audited regularly by certified specialists.
Cookies and user experience
We use cookies to make our website run efficiently and remember your preferences. Performance and personalization cookies are optional — you can disable them anytime without losing access to essential site features.
Responsible gaming tools
Healthy play is part of player protection. You can set deposit limits, schedule cooling-off periods, or exclude yourself temporarily if needed. We also offer self-assessment quizzes, spending reminders, and links to professional help organizations.
Your rights and choices
You have complete visibility and control over how your information is stored and used. You can request a copy of your data, correct inaccuracies, or ask for deletion when allowed by law. Marketing preferences can be changed instantly within your account.
Transparency in promotions
Our promotional content is honest, fair, and written in plain language. All terms are clearly displayed before participation. We contact players only if they've chosen to receive offers — opting out is immediate and respected without exception.
Our service partners
We collaborate with verified providers — such as payment gateways, verification systems, and anti-fraud networks — that meet strict confidentiality standards. Each partner is contractually prohibited from using your data for their own advertising or analytics.
Data lifecycle: retention & deletion
Information is stored only for the time necessary to fulfill legal, security, and operational requirements. Once no longer needed, it's securely deleted or anonymized beyond recovery. We don't keep data “just in case.”
Fair play & system integrity
Fairness is embedded in our technology. All games use certified random number generators tested by independent labs. We also employ automated systems that detect irregular activity to maintain a level playing field for everyone.
Ongoing improvement
We continuously evaluate our systems and policies to strengthen security and reliability. Player feedback, regulatory updates, and new technologies guide our improvements. Protecting your trust is an evolving commitment — not a one-time promise.
Changes to this policy
When important updates occur, you'll be notified directly through your account or by a visible announcement on our site. We encourage players to review this page periodically to stay informed about how we protect your privacy.